When companies try to optimize everything

when companies try to optimize everything, it’s sometimes easy to forget that success is often built on experiences — like emotional interactions and complicated conversations and discussions of who we want to be and how our teammates make us feel — that can’t really be optimized.

Gelezen bij The New York Times in een artikel over project Aristotle waarin Google op zoek is gegaan naar de succesfactoren van teams. Ik zeg niet graag ‘must read’ maar dit is ten zeerste aanbevolen.