A very forward coming Mark Zuckerberg in a rather personal address to the users of his service.
That said, I’m the first to admit that we’ve made a bunch of mistakes. In particular, I think that a small number of high profile mistakes, like Beacon four years ago and poor execution as we transitioned our privacy model two years ago, have often overshadowed much of the good work we’ve done.
I feel sorry for them guys these days. People love to hate him. Hate to love the service. Every step they take is watched ever so closely.